Scottish Women's Aid are looking to recruit the followint vacancy:

Helpline Call Handler
Fixed Term until October 2018
(with a high likelihood of extension subject to funding agreements)
Starting Salary: £21,962 per year, 35 hours per week
Based in Edinburgh

Would you like to be part of supporting the delivery of a vital helpline service for people with experience of domestic abuse and forced marriage?   As a Call Handler you will provide confidential information and support to individuals and agencies who contact the Scotland’s Domestic Abuse and Forced Marriage (SDAFH) Helpline.

With excellent telephone skills and an understanding of domestic abuse, the post holder will need to be able to respond effectively and sensitively to calls from a wide range of people. You will have an understanding of the services available to support helpline callers, experience of using computer-based information systems and demonstrate the ability to work on your own initiative.

The Scotland’s Domestic Abuse and Forced Marriage Helpline operates on a 24/7 basis using a rotating shift pattern.  

Closing date, 12 noon, 29 September 2017.  Interviews will be held on 11 October 2017.

Scottish Women’s Aid is committed to promoting equality and diversity.  Applications are welcomed from all sections of the community.  Applications will be accepted from women only under Schedule 9, part 1 of the Equality Act 2010. 

This post involves regulated work and will require the successful candidate to become a member of the PVG Scheme. 
The application pack can be downloaded below.

Cover letter
Job Description
Application form
Application form guidance
Equality and Diversity Monitoring Form
Terms and Conditions

For more information please contact us at recruitment@scottishwomensaid.org.uk or on 0131 226 6606


Opportunities Within our Member Groups





Volunteering Opportunities

Volunteer Opportunity:


Would you like to help us improve the lives of women, children and young people who experience domestic abuse in East Ayrshire? Do you have a willingness to learn, share your skills and work as part of a team? If the answer to these questions is yes, then you might be interested in becoming a Director of East Ayrshire Women’s Aid.
This is an exciting opportunity to become part of a team delivering vital support to vulnerable women, children and young people in East Ayrshire. You do not need to know everything there is to know about domestic abuse but we do need to know that you are reliable and committed to our principles and values.
The position is voluntary but we will provide you with training and support and pay your expenses. We meet at least five times a year, usually on Saturday mornings.
Under Section 9 of the Equality Act 2010, only women are eligible to apply. We welcome applications from women from all sections of the community.
If you would like an application pack or simply want to know more, please contact:
Karen Gardner
01563 536001


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Non-consensual sharing of intimate media (NCSIM) is a form of abuse

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Facts & Figures

On one day in Scotland in 2013, 809 women and 319 children and young people were supported by a Women's Aid group (SWA 2013)

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